← Back to the academyBeginner friendly
COMMUNICATION · 30 min · FREE
Customer care that connects
Build confidence in guest communication, listening and resolving concerns.
What you’ll learn
- Listen, clarify and confirm
- Respond to a concern
Format: screen-reader-friendly text, a practical exercise and a short knowledge check.
One new skill. A new possibility.
Enrol to read the lessons and record your progress.